1. Who we are
HIS AI Agency (“we”, “us”) provides AI engineering, GeoAI, data engineering and agentic automation services. This policy explains how we handle personal data when you browse this website, submit a consultation request, or use the client portal and AI Agent Studio.
For any privacy question or request, contact us at legal@his-ai-agency.com.
2. Data we collect
Account data: email address, name, company, country and phone number you provide when registering or updating your portal profile.
Consultation data: the industry, service interest, budget range, timeline, free-text brief and any requirement files you upload through the consultation flow.
Usage data: agent runs, run prompts and outputs, run event logs, file-upload counts and quota consumption tied to your subscription period.
Billing data: subscription plan, status, billing interval and renewal dates. Card details are entered directly with our payment processor and are never stored on our servers.
Technical data: IP-derived region, browser type and basic request logs used for security, abuse prevention and reliability.
3. How we use your data
To deliver the services you request, including generating AI assessments of your requirements and running agents you launch in the Studio.
To manage your account, subscription, quotas and billing.
To review sensitive agent outputs before release, which is recorded in an internal approval audit log.
To communicate about your requests, service changes and security notices.
To secure the platform, detect abuse and meet legal or accounting obligations.
4. Legal bases
Where data protection law requires a legal basis, we rely on: performance of a contract (delivering the service), legitimate interests (security, service improvement), consent (optional communications) and legal obligation (records and tax).
5. AI processing and sub-processors
Prompts, requirement files and related context may be sent to third-party AI model providers to produce outputs. We only send what is needed to fulfil the request, and we do not sell your data.
We use service providers for hosting, database and authentication, payment processing, and AI model inference. Each provider processes data on our instructions under contract.
6. Retention
Account, consultation and run records are kept while your account is active and for as long as needed for legal, accounting and dispute-resolution purposes. Uploaded requirement files can be removed on request.
7. Your rights
Subject to your local law, you may request access, correction, deletion, restriction, portability, or object to certain processing. You can also withdraw consent where consent is the basis.
Submit requests to legal@his-ai-agency.com. We may need to verify your identity before acting.
8. Security
Access to client data is restricted by row-level database policies, authenticated sessions and role-based permissions. Sensitive keys are held server-side only. No system is perfectly secure, so please report suspected issues to us immediately.
9. International transfers
We operate globally and our providers may process data outside your country. Where required, transfers rely on appropriate safeguards such as standard contractual clauses.
10. Changes
We will update this page when our practices change and revise the “last updated” date. Material changes will be communicated to account holders.
This document describes our current practices and is provided for information. It is not legal advice; for a regulated engagement we will agree bespoke contractual terms with you.