Terms of Service

1. Agreement

By accessing this website or creating an account you agree to these Terms. If you use the service on behalf of an organisation, you confirm you are authorised to bind that organisation.

2. Accounts

You must provide accurate registration details, keep your credentials confidential and are responsible for activity under your account. We may suspend accounts used in breach of these Terms.

3. Subscriptions, quotas and billing

Paid plans are billed in advance on a monthly or annual cycle through our payment processor and renew automatically until cancelled.

Each plan includes a stated allowance of agent runs and requirement-file uploads per billing period. Requests beyond your allowance are declined until you upgrade or the period resets.

You can change or cancel your plan from the billing portal in your client portal. Cancellation takes effect at the end of the current paid period; unless stated otherwise or required by law, fees already paid are non-refundable.

Taxes may be added where applicable. Prices may change with notice, effective from your next renewal.

4. Acceptable use

You agree to use the platform lawfully and in line with our Acceptable Use Policy and AI Usage Policy, both of which form part of these Terms.

5. Client content and licence

You retain ownership of the briefs, data and files you submit. You grant us a limited licence to process that content to operate the service and deliver outputs to you.

You confirm you have the rights and, where needed, the consents to submit the content, and that you will not upload data you are not permitted to share.

6. AI outputs

AI-generated assessments, plans and agent outputs are decision support, not professional advice. Outputs may be incomplete or incorrect and must be reviewed by a qualified person before you act on them. Outputs in sensitive domains are withheld pending internal review.

7. Availability

We aim for high availability but the service is provided without an uptime guarantee unless a separate written agreement states otherwise. We may perform maintenance and change features.

8. Disclaimers and liability

To the maximum extent permitted by law the service is provided “as is” without implied warranties. We are not liable for indirect, incidental or consequential losses, or for lost profits or data. Our aggregate liability is limited to the fees you paid in the twelve months before the claim.

9. Termination

You may stop using the service at any time. We may suspend or terminate access for breach, non-payment or unlawful use. On termination, provisions that by nature should survive will continue to apply.

10. Contact

Questions about these Terms: legal@his-ai-agency.com.